Working Title: Division Online Support Specialist
Department: Online Learning
The Division Online Support Specialist reports to the Academic Dean of the Division, serves in a functional staff position supporting the Dean and Division Faculty in all division online processes. The Division Online Support Specialist also works closely with the College’s Online Learning Coordinator. The Division Online Support Specialist is responsible for continually
- improving the division’s online student marketing and recruitment efforts;
- improving online student success and retention;
- advising online students;
- serving as Online Student Success Counselor;
- assisting the Division faculty in arranging approved proctor exam sites;
- and assisting the Dean in online faculty recruitment and online faculty evaluations.
Nature of Work:
The work involves extensive telecommunications, computer applications, pro-active strategy and process development, project management - all targeted to enhance the experience of online students with targeted increased recruitment and successful completion and retention of students in online courses as the measure of effective performance. Additionally, the Division Online Support Specialist will support the division by focused and deliberate intervention strategies with first and second term online students.
Duties & Responsibilities:
This position is responsible for creating a relationship with newly admitted online students. Responsibilities include the following:
- Serving as a point of contact and support for the division’s online students, especially serving as a liaison between faculty and students when issues arise-including attendance, communication, missing assignments, technical issues, etc.
- Facilitating the completion of all paperwork for online only students-this includes the admission application, financial aid, securing of proctors, transcript request, graduation audits, application for graduation, etc.
- Helping students identify and develop strategies for success by utilizing academic and student support services
- Routinely gathers, analyzes, and presents data regarding the online operations of the division
- Work with Online Learning Coordinator and lead faculty members in monitoring all course shells for needed updates
- Responding to written and verbal requests from the disability services coordinator on matters related to testing and assessment support
- Organizing and maintaining records of the division’s online students and faculty members
- Assisting the division dean, faculty members, and marketing and communications personnel with the recruiting of and marketing toward potential online students
- Coordinating all proctored testing for fully online faculty within the division
- Assisting the division deans, online lead faculty members, and program coordinators as needed to coordinate the development of class schedules and staffing
- Attending division, college, or system-wide meetings that relate to online learning
- Participating in division and college committees and projects
- Participating in community activities
- Continuing professional growth and development
- Assisting with special projects
- Fulfilling other duties as assigned
Required/Desired Knowledge, Abilities & Skills:
- Communicate effectively verbally and in writing with faculty, staff, and off-campus proctor sites.
- PC literate with considerable knowledge of Microsoft Office (Word, Outlook, and Access) and office machines such as scanner and copier.
- Keep information confidential.
- Organize and maintain records.
- Organize and distribute materials as needed meeting schedule deadlines.
- Considerable knowledge of the internet and web browsers.
- Create detailed procedures and desk manual for the position.
- Be a self-directed worker able to work effectively without direct daily supervision.
- Excellent team member skills are essential.
- The ability to multi-task and be flexible to meet job demands.
Required Education and/or Experience:
Bachelor’s degree from an accredited college or university is required; experience in teaching or learning in online courses is preferred; considerable computer skills are required; effective communication and writing skills are necessary.
This position reports to the Dean of the Academic Division.
Contacts: Robbin Burriss
Any corrections/updates to information listed on these pages are required to go through the contacts listed above.