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Student Grievance Procedure

Excerpt from Student Handbook:
Darton College recognizes the importance of providing a prompt and efficient procedure for fair and equitable resolution of student grievances pertaining to academic matters or other such matters resulting from actions of faculty and administrative staff members. (Academic grievance procedures are discussed in Part Seven, Student Appeals Procedures.)

A grievance will not involve administrative decisions regarding the operation of the College, such as but not limited to the scheduling of classes, the awarding of financial aid, or the reservation of facilities.

Resolution of grievances should be achieved at the lowest administrative level and in the most equitable way possible. The burden of proof rests with the student who claims a grievance. Students are encouraged to use the grievance process without fear of prejudice or reprisal for initiating the process or participating in its resolution.

  1. Non-Academic Grievance Procedures
    1. Level I - A student who has a grievance should first seek to resolve the problem within 10 days of the occurrence by discussion with the individual involved. If this informal means fails to resolve the problem, within 10 days of this meeting, the student may file a formal written grievance with the individual’s immediate supervisor, a copy of which will be sent to the individual. The grievance should be in the form of a written statement indicating what the student believes is wrong and what remedy is expected.
    2. Level II - Upon receiving a written grievance, the supervisor will meet with the student and make a determination if there are grounds for a grievance. If grounds for a grievance exist, the supervisor will offer a solution to both the student and the individual involved. If the solution is satisfactory to both parties, no further action will be required. If the solution is not acceptable to the student, an appeal to Level III can be made within 10 days of the end of the Level II process. The supervisor will forward a written summation of the grievance and reply to the appropriate key staff member (Level lll).
    3. Level III - Within 10 days of the end of the Level II process, the student may appeal in writing to the appropriate key staff member. That individual will meet with the student to determine the nature of the grievance. The key staff member may ask for time to conduct an investigation to determine the merit of the case. If it is determined that the grievance has merit, a solution will be provided to both the student and the individual involved. If the solution is satisfactory to both parties, no further action will be required. If the student is not satisfied at Level III, an appeal to Level IV can be made within 10 days of the end of the Level III process. The key staff member will forward a written summation of the grievance and reply to the President of the College (Level IV).
    4. Level IV - Within 10 days of the end of the Level III process, the student may appeal in writing to the President of the College. The President of the College will refer the grievance to the Judicial Committee. The committee will review the case and make a recommendation, forwarding this recommendation to the President, who will inform the student of his decision. The decision of the President will become the final campus decision on the grievance.
  2. Procedure for Grievance Hearings
    1. The Judicial Committee shall establish its own procedures in accordance with the following stipulations:
      1. Only committee members, parties to the action and their advisors (drawn from among the students, faculty, and staff of the College) and witnesses testifying before the Committee shall be permitted in the hearing.
      2. At the hearing the student with a grievance, defendant, and witnesses for each party may testify, and may be questioned by committee members.
      3. A tape recording or other record of the hearing shall be preserved for reference and review until the case has been finally resolved.
      4. A transcript or summary of the proceedings will be furnished if the appeal is taken to the Board of Regents.
    2. The Committee shall arrive at a decision after all evidence has been heard and the parties have been dismissed. Only committee members who have been present for the entire hearing may vote on the case.
    3. A majority vote of qualified members shall constitute a judgment.
    4. Upon receipt of the Committee’s recommendation, the President of the College shall render a final decision on the grievance according to his best judgment.
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